Policy Page

 

Welcome to Anime Goats

Shipping Policy:

  1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.

  2. Shipping Times: Shipping times vary depending on the destination and the shipping method chosen at checkout. Standard shipping usually takes between 5-10 business days for delivery within the United Kingdom & United States, while international shipping may take longer.

  3. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email we will keep you updated on tracking information. You can track the status of your shipment using the provided tracking number once updated .

  4. International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply to international orders, and customers are responsible for any additional charges incurred.

  5. Shipping Costs: Shipping costs are calculated based on the shipping destination, package weight, and shipping method selected at checkout. Shipping costs will be displayed during the checkout process.

Returns and Refunds Policy:

  1. Returns Eligibility: We accept returns for eligible items within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  2. Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. Once your return request is approved, you will receive further instructions on how to return the item(s).

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping method for return shipments and retaining proof of postage.

  4. Refunds: Upon receipt and inspection of the returned item(s), we will process a refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

  6. Exchanges: At this time, we do not offer exchanges. If you would like to exchange an item, please follow the returns process outlined above and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our policies, please don't hesitate to contact us. You can reach our customer service team via email at clothingcorpuk@gmail.com our whatsasapp snapchat & phone Number are connected to our store, customer service hours are open 247 Thank you for shopping at Anime Goats ! We appreciate your business.